Public Sector | Client work
Building a Data-Driven Future for Flexible Childcare Services Scotland
Guided FCSS in unlocking data from their Caerus platform, identifying key metrics, and creating an actionable Indicator Dashboard to improve sector outcomes
Client overview
About Flexible Childcare Services Scotland
Flexible Childcare Services Scotland SCIO (FCSS) is a leading provider of childcare services, sector support initiatives, and data insights. Through innovation and flexibility, the organisation supports families, childcare providers, and policy development across Scotland.
The challenge
What the organisation needed to solve
FCSS wanted to explore how data within their software product, Caerus, could be better utilised. They needed clarity on what insights could be extracted, which metrics would matter most to stakeholders, and how to evolve towards actionable data dashboards that drive sector improvement.
Our approach
How we worked with the team
- Expert guidance tailored to your level of data maturity
- Deep product understanding combined with stakeholder empathy
- Clear, practical outputs that support product development and service improvement
The solution
What we delivered
- Identified meaningful data points within the Caerus platform
- Mapped key stakeholder needs and product impact areas
- Designed the first iteration of an Indicator Dashboard to support data-led decision-making
- Provided accessible outputs to suit varying levels of data literacy within the team
Business outcomes
What changed for the business
The empathetic, supportive approach really stood out. Data Understood were quick to understand what we were trying to achieve and patient in helping us get there. Everything was delivered on time and presented in a way that made sense to our whole team.
Where to go next
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